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What customers are required to do
- Contact us within 14 days of receiving your order to request a return.
- Include your order number and reason for return in the request.
- Please return the item in its original packaging, unused and undamaged.
- Attach a copy of your receipt to the package.
- We will send you a prepaid return shipping label.
Under what circumstances you offer returns and refunds
- If you are not satisfied with the product.
- If the product is damaged or defective.
- If the product is not as described.
- If you have changed your mind.
Timeframe in which you accept returns
- You have 14 days from the date you receive your order to request a return.
When customers can expect a refund
- We will process your return within 3-5 business days of receiving it.
- You will receive your refund within 7-10 business days of processing your return.
- If you have any questions or concerns regarding our return policy or the return process, please reach out to our customer support team at [email@example.com].