What customers are required to do

  • Contact us within 14 days of receiving your order to request a return.
  • Include your order number and reason for return in the request.
  • Please return the item in its original packaging, unused and undamaged.
  • Attach a copy of your receipt to the package.
  • We will send you a prepaid return shipping label.

Under what circumstances you offer returns and refunds

  • If you are not satisfied with the product.
  • If the product is damaged or defective.
  • If the product is not as described.
  • If you have changed your mind.

Timeframe in which you accept returns

  • You have 14 days from the date you receive your order to request a return.

When customers can expect a refund

  • We will process your return within 3-5 business days of receiving it.
  • You will receive your refund within 7-10 business days of processing your return.
  • If you have any questions or concerns regarding our return policy or the return process, please reach out to our customer support team at [contact@ukwellnessonlinepharm.co.uk].


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